At RRR.LT, service fees cover the costs associated with processing and handling your order. These fees are separate from delivery costs and are not always refundable when you return an item. Here's a breakdown of when you can expect a service fee refund:

When Service Fees ARE Refunded

• Cash on Delivery (COD) Orders: If you paid using Cash on Delivery and refused the order or didn't pick it up, the service fee will be refunded.
• Item Lost in Transit to Customer: If an item you purchased is lost while being shipped to you, the service fee will be refunded.
• All Items Damaged/Lost in Transit to Customer: If all the items in your order were damaged or lost in transit to you, the service fee will be refunded.

When Service Fees ARE NOT Refunded

• Non-COD Orders Not Picked Up: If you didn't pay with COD and didn't pick up the item from the pick-up point, the service fee is non-refundable.
• Partial Order Returns: If you return only some of the items you ordered, the service fee is non-refundable.
• Items Damaged/Lost on Return to Seller: If an item is damaged or lost while being returned to the seller, the service fee is non-refundable.
• Multiple Suppliers and Only One Item Damaged/Lost: If you ordered from multiple suppliers and only one item is damaged or lost, the service fee is non-refundable.