We have partnered with XCover to provide you with simple, stress-free protection for your part. XCover’s digital claim process is simple and hassle-free, with instant payment of approved claims, and their friendly support team can help you with any questions not answered in this Help Centre. You can also visit XCover to find out more information.

Key Things to Know About Your Warranty

How do I get the warranty?

Eligible parts will be clearly marked with a warranty badge, and the warranty will be automatically included at checkout. All warranty documents will be available in your Ovoko/RRR.LT account.

What is covered under warranty?

• Functional defects: Any issues that prevent the part from working as intended.
   
• Engine and gearbox failures: Failures due to manufacturing or internal defects, provided the special installation conditions are met.
   
• Labor and diagnosis (Engines and Gearboxes only): Costs related to the part's installation, de-installation, and testing. Coverage is limited to €50/hour (plus VAT, if applicable) and capped at €1,000 per part.

For specific details about your protection, please log in to your XCover Account to see what’s covered. Full policy terms and conditions applicable currently are available here.

What proof is required when submitting a claim?

You may be asked to provide photos, videos, and a description of the issue. For certain parts (e.g. engines, gearboxes, some electronic parts), proof of professional installation is required.  A service invoice containing a detailed description of the work performed is considered valid proof.

What’s not covered under warranty?

• Labor and indirect costs: Labor costs (except for engines and gearboxes as noted above), towing, vehicle rental, lost time, and other costs not associated with the original part purchase value.
   
• Wear-and-tear parts: Items designed to be replaced regularly (e.g., brake pads, filters, belts, clutch kits, wipers, etc.).
   
• Incorrect installation or misuse: Defects caused by parts installed incorrectly or misused.
   
• Modified parts: Parts used for racing, tuning, or any components that have been modified.
   
• Disclosed defects: Any parts explicitly sold with listed "defects" or damage.
   
• Force majeure: Damage due to unforeseeable, unavoidable, and uncontrollable events such as accidents, fire, flooding, pandemics, etc.
   
• Bonus accessories: Additional items attached to the main part that were not the primary focus of the sale (e.g., injectors attached to an engine).

For specific details about your XCover Protection, please log in to your XCover Account to see what's not covered.

I have more than one XCover Protection plan, how do I know which protection covers which item?

In your XCover Account or your Ovoko/RRR.LT order management dashboard, you’ll see which XCover Protection is tied to which Ovoko/RRR.LT items.

If you need to make a claim, you can select your item during your online claim submission.

When does my warranty start and end?

Your warranty starts on the day of purchase. You can find more information on your warranty start and end dates in the certificate in your XCover Account or your Ovoko/RRR.LT order management dashboard.

Managing your warranty

Where are my warranty documents?

To protect your privacy, your warranty documents are not sent via mail. To view your documents, wording and certificate, simply log in to your XCover Account or your Ovoko/RRR.LT order management dashboard. 

Important! When you first visit XCover, you will need to activate your account.

How do I log in to my XCover Account?

An account is automatically created for you when you have XCover Protection.

When you first visit XCover, you will need to activate your account. This is an important step to make any future claim submissions hassle-free. If the item has an active warranty (information available in your Ovoko / RRR.LT account or your order confirmation email). Just click on the “Warranty claim” button in your order view for your warranty claim to be reviewed by our partners at XCover.com.

If you’ve already activated your account, simply log in using the email address you provided when completing the initial sign-up process to access your documents, make changes to your protection, or make a claim. You will need to complete the steps above for all XCover Protection products purchased.

How do I make a change or cancel my warranty?

Your warranty cannot be cancelled, it is tied to your Ovoko/RRR.LT purchase and is automatically included as part of your Service Fee to Ovoko/RRR.LT. 

Making a claim

What am I covered for?

If you have a warranty, you may be covered for defects affecting functionality that were present at purchase or became evident within the warranty period. This may include repairs as well as replacement items where repairs aren’t possible. For more specific information about what’s covered, log in to your XCover Account and check your protection wording. 

How long is my item protected?

Your protection starts on the date when you paid for your order, and it is valid for the period that’s shown in the wording and certificate. To access your protection wording, log in to your XCover Account.

How do I make a claim?

Before submitting a claim, you need to gather all the details and documents to support your claim. This helpful article has a guide to what documents you may need based on your claim reason. 

When you're ready to submit your claim, log in to your XCover Account, or follow the “Warranty claim” button on your Ovoko/RRR.LT order management page, select the XCover Protection you would like to claim for and then select ‘Make a Claim’.

The XCover claims process is quick and hassle-free, with payment or reimbursement for approved claims processed instantly. The dedicated team at XCover aims to complete 95% of claims within 3 days of claim submission, so keep a close eye on your emails to ensure there’s no delay. 

For more information about claims submission, please check XCover Help.

Where can I see my claim progress? 

To check your claim status and view a complete history of emails from the XCover Claims Team, simply visit the XCover Claims Centre. You can also log in to your XCover Account and navigate to ‘Your Claim’. 

For more information about claim progress, please check XCover Help.

How does repair and reimbursement work?

The repair process can differ based on your country, protection terms, and item. Once your repair request is approved, we’ll send you an email with what repair type your item is eligible for and instructions on what to do next.

The repair costs will be covered by your protection up to the amount stated in your certificate. 

If your item is beyond repair, you may be eligible for a replacement. If this is the case, you will receive an email update with further information and instructions.

Who can submit a warranty claim?

The warranty is linked to the email and the natural person’s name and surname used for the purchase. If you are a business client (B2B), your business submits claims, including when you purchased the part for your own customer.

How does warranty work if I am a business client and I or my employees use multiple accounts?

The warranty is linked to the account (email) used for each purchase, and claims must be submitted through that account. Please ensure continued access to your accounts and warranty documentation. If needed, our partner’s customer support team can assist in transferring warranty certificates to another company account upon request. Supporting documentation confirming ownership of the accounts may be required.

About XCover

Who is XCover?

XCover is owned by Cover Genius, the insurtech for embedded protection, which was ranked #1 in the Financial Times list of fastest-growing companies in 2020. Cover Genius has won dozens of industry awards in the US, EU, UK, Asia, India and Australia for its claims handling and customer support and has investment from one of the world’s largest insurers, Sompo. XCover Protection is backed by some of the world's largest insurance companies.

How do I contact XCover?

If you have a general enquiry about your XCover Protection, most questions are answered in XCover’s Help Centre. If you would like to know more about what’s covered by your XCover Protection, you can view your wording in your XCover Account.

All XCover customer enquiries are evaluated by email. You can reply to any XCover emails for a speedy response.