There are several reasons why a seller might not confirm a return in a dispute situation. 

You will receive this email if the seller’s raises a dispute to your return:

It's important to remember that disputes arise when there's a disagreement about the return. Here are some common reasons:

Reasons Why a Seller Might Not Confirm a Return Resulting in a Dispute

• Disagreement About the Reason for Return: The seller might disagree with the reason you provided for the return. For example, you might claim the item is defective, but the seller believes it was damaged by the buyer. Or, you might say it's not as described, but the seller believes the description was accurate.
• Item Not Returned in Original Condition: The seller might refuse the return if the item is returned in a different condition than it was sent. This could include damage, missing parts, or signs of use that weren't present originally.
• Suspicion of Fraud: In some cases, sellers might suspect fraudulent activity, such as returning a different item than the one purchased, or intentionally damaging the item to get a refund.
• Communication Breakdown: There might be a lack of clear communication between the buyer and seller. The seller might not have received all the necessary information or might be having trouble understanding the buyer's issue.
• Waiting for More Information: The seller might be waiting for additional information or evidence from the buyer, such as photos of the damaged item or a more detailed explanation of the issue.

What You Can Do

Please note that our support team will contact you regarding the status of the dispute.

If the seller isn't confirming your return in a dispute, here are some steps you can take:

1. Communicate Clearly: Communicate clearly and respectfully with our customer support. Explain the issue in detail and provide any supporting evidence, such as photos or videos.
2. Provide All Necessary Information: Make sure you have provided all the necessary information to present your case clearly and concisely, providing all relevant documentation.

Be Patient: The dispute process can take time. Be patient and allow us to investigate the issue.